Tomirai
🧠 Problem
Passive and easy to ignore
Not interactive or responsive to user concerns
Lacking real-time feedback on behaviour (e.g. mask usage)
Visually outdated, reducing trust and engagement
The initial product was functional, but the interface did not reflect:
the innovation behind the technology
or the need to engage users in a meaningful way
🎯 goal
Design a chatbot experience that:
Encourages PPE awareness and compliance through interaction
Feels modern, intuitive, and aligned with the innovation centre
Builds trust and engagement through a refined interface
Supports both information-seeking and behaviour reinforcement
⚙️ Approach 1
Reframed the experience from static messaging to a conversational interface:
Users could ask questions
Receive contextual responses
Engage with the system in real time.
👉 Encourages active participation instead of passive consumption.
⚙️ Approach 2
Integrated visual feedback mechanisms to:
Detect mask usage
Prompt users when PPE was not correctly worn
👉 Reinforces behaviour through immediate, contextual feedback.
⚙️ Approach 3
Redesigned the UI to:
feel more refined and tech-forward
Align with the Innovation Centre’s futuristic direction
Improve clarity and readability of interactions
👉 Increases user trust and perceived credibility of the system.
⚙️ Approach 4
Focused on:
Clear conversational flows
Minimal cognitive load
Easy-to-understand prompts and responses
👉 Ensures accessibility for a wide range of users.
📦 Outcome
Increased engagement with the chatbot through a more interactive and approachable interface
Improved clarity and usability of information for users seeking guidance
Strengthened trust in the system through a more modern and credible design
Supported PPE awareness by combining conversational interaction with real-time feedback
Selected UX Work
